Shipping Details

I currently ship to Australia, Canada, the United States, and the United Kingdom. If your country is not listed, please visit my Etsy Shop, where I offer a wider range of shipping destinations.

Processing and Shipping Times

Orders are processed as quickly as possible. These times may vary depending on order volume, but most orders ship within 2-5 business days. Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping times depend on your location and the selected shipping method. While I strive to ensure timely delivery, unforeseen carrier delays may occur and are beyond our control.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, and taxes, which are determined by your country’s regulations. These charges are the buyer’s responsibility. Please check with your local customs office for more information on potential fees.

Lost, Delayed, or Damaged Shipments

If your order is delayed, lost in transit, or arrives damaged, please contact sales@desertrockco.shop as soon as possible. I will assist you in working with the carrier to investigate the issue, but please note that resolution may vary depending on the situation. I will do our best to find a satisfactory solution based on the circumstances.